AKA Support
Stuck, confused, or found a bug? A real person reads both of these. Say what you tried and what happened, and we'll sort it out.
Get in touch
Two ways to reach us
support [at] akamud [dot] com
Best for anything involving attachments: a crash.log, a screenshot, or a settings export that won't import. Plain questions welcome too.
AKAMud channel on the Akanbar Discord
Best for quick questions and back-and-forth: join at discord.gg/9e7QabeDT and look for the AKAMud channel. Other players hang out there too.
AKAMud comes pre-set up for Akanbar, and works with any telnet MUD.
Before you write
Three things that save a round-trip
Try the built-in guide
The full user guide ships inside the app; open Help ▸ User Guide in a character window. Its Troubleshooting & FAQ chapter covers the common snags: imports, maps, triggers that won't fire.
Note what happened
Tell us exactly what you did, what you expected, and what happened instead, including any on-screen message, word for word. Your AKAMud version (Help ▸ About AKAMud) helps too.
Crashed? Grab crash.log
If the app crashed, attach crash.log from your data folder (by default Documents\AKAMud). It contains only timestamped technical error details, nothing personal.
Privacy
What AKAMud knows about you: nothing
There are no accounts, no telemetry, and no background connections. Your characters, settings, maps and logs live in plain files in your own data folder; nothing is uploaded anywhere. The only network connections AKAMud ever makes are to the game you connect to, the opt-in Send to phone transfer on your own Wi-Fi, and (only when you click it) Help ▸ Check for Updates, which fetches one small version file from akamud.com, compares version numbers, and nothing more. AKAMud never downloads or installs anything by itself; an update is always you choosing to run the new installer.
FAQ
Top questions
Windows said it "protected your PC". Is the installer safe?
That's Windows SmartScreen being cautious about a free app from a small publisher: it appears for any download it hasn't seen many times before, not because anything is wrong. Click More info, then Run anyway. But only for an installer from the download page, or one whose SHA-256 matches the checksum published there.
How do I update AKAMud?
Use Help ▸ Check for Updates in a character window (or the link at the bottom of the Character Picker). If a newer version exists, AKAMud offers to open the download page; run the new installer over the top. Your characters, settings, maps and layouts are untouched.
Where does my data live?
In the data folder you chose when installing (by default Documents\AKAMud). That one folder holds your characters, settings, maps, layouts, sounds and logs; copy it and you've backed up everything. To move it, re-run the installer and choose a new location.
Is AKAMud really free?
Yes: free for playing text MUDs, no charge, no time limit, no sign-up. It's provided as-is, without warranty; the short, readable terms are in the LICENSE, and the download page has the summary.